• Customers may request a return within 14 days of receiving the order.

• Certain products (see Non-Returnable Items below) are not eligible for returns.

To qualify for a return:

• The item must be unused, unworn, and in the same condition as when received.

• The item must be in its original packaging, including tags, accessories, manuals, or freebies (if applicable).

• A valid proof of purchase (order confirmation, receipt, or transaction ID) must be provided.

For hygiene and safety reasons, certain products cannot be returned, including but not limited to:

• Perishable goods (e.g., food, beverages, herbs, spices).

• Intimate or personal care items (e.g., cosmetics, skincare, undergarments).

• Customized, handmade, or personalized items.

• Digital downloads or digital products.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method (credit card, PayPal, etc.) within 5–10 business days.

• Please note: Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

• Exchanges are only offered for defective or damaged items.
• If you need a different size, color, or variation, we recommend requesting a return and placing a new order.
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• If the return is due to a vendor error (wrong item, defective product, damaged goods), the seller will cover the return shipping cost.

• If the return is due to buyer’s preference (wrong size, change of mind), the customer is responsible for return shipping fees.

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