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General FAQs

1. What is Eke Marketplace?

Eke Marketplace is a multivendor online platform that connects African sellers with buyers in the USA. It helps African entrepreneurs showcase and sell their products globally with ease.

2. Who can sell on Eke Marketplace?

Any verified African-based business or individual producing authentic African goods can become a vendor on our platform.

3. What kinds of products are allowed?

We support a wide range of categories such as fashion, food items, crafts, beauty products, accessories, digital products, and more—as long as they comply with our product policy and U.S. import laws.

4. Can I buy products if I’m not in the USA?

Yes. While our primary market is the USA, we plan to expand globally. Buyers from other countries can also shop depending on the seller’s shipping preferences.

Vendor FAQs

1. How do I become a seller on Eke Marketplace?

Click on "Become a Vendor" and complete the registration form. Our team will verify your details and approve your store within 1–3 business days.

2. Is there a fee to sell on Eke Marketplace?

We charge a small commission per sale. There are no upfront listing fees, but premium store plans with additional features may be available.

3. How do I manage my orders and products?

Once registered, you’ll get access to your vendor dashboard where you can upload products, set prices, manage inventory, fulfill orders, and track sales performance.

4. Who handles shipping and logistics?

Vendors can choose to handle their own shipping or partner with our fulfillment team for seamless cross-border delivery. We offer support for logistics to the U.S.

5. How and when do I get paid?

Payments are sent to your preferred method (bank transfer, PayPal, etc.) after order confirmation and shipping. Payouts are processed weekly or bi-weekly.

Buyer FAQs

1. How do I place an order?

Browse the marketplace, add products to your cart, and check out using our secure payment system.

2. What payment methods do you accept?

We accept major credit/debit cards, Stripe, and other secure payment gateways.

3. How long does shipping take?

Shipping times vary depending on the vendor’s location and delivery method. Most orders arrive within 3–21 business days.

4. Can I track my order?

Yes, your tracking number is your order id. You can monitor your delivery via your account or through the "Track Your Order".

5. What’s your return/refund policy?

Returns and refunds are handled based on product-specific policies. You can view each product’s return policy on our "Return & Refund" page.

Account & Security FAQs

1. Is my information safe?

Yes, we use SSL encryption and secure payment gateways to protect your data and transactions.

2. How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions to reset it via email.

3. Can I deactivate or delete my account?

Yes, contact our support team to request deactivation or deletion of your account.

Partnership & Support FAQs

1. I want to partner with Eke Marketplace—how can I reach you?

Fill out our partnership form or email us directly via our Contact page.

2. I need help or have an issue. What should I do?

Use the live chat on the website or use the Contact Us page